Refund & Right of Withdrawal

Last updated: 5 June 2026

We sell digital products (PDF guides) that are delivered immediately by download. This page explains when a refund is possible and how your statutory right of withdrawal applies.

Our 14-day money-back guarantee (before download)

We back every guide with a 14-day money-back guarantee: as long as you have not yet downloaded the guide, email support@guidecrafted.com within 14 days of purchase with your order number and we'll refund the full amount to your original payment method.

Once you've downloaded the guide

Because a PDF guide is digital content that you keep permanently, the purchase is final once you start the download. At that point the product has been delivered in full and is no longer returnable, so a refund is no longer possible.

Your statutory right of withdrawal (14 days)

Under the EU Consumer Rights Directive you normally have 14 days to withdraw from an online purchase without giving a reason. For digital content delivered immediately, this right ends as soon as the download begins, provided that at checkout you:

1. expressly consented to immediate delivery, and
2. acknowledged that you thereby lose your right of withdrawal.

You give this consent by ticking the confirmation box at checkout. While you have not yet downloaded the guide, your 14-day right of withdrawal remains and you are entitled to a full refund (see above).

Something wrong with your order?

If you were charged incorrectly, received the wrong product, or your download link never worked, this policy does not affect your statutory rights — email support@guidecrafted.com with your order number and we'll put it right.

Model withdrawal form

To Louis Verbeke (Guide Crafted), Belgium, support@guidecrafted.com: I hereby give notice that I withdraw from my contract for the following digital product: — Ordered on: __________ — Order number: __________ — Name: __________ — Address: __________ — Date: __________