Refund Policy
At GuideCrafted, we strive to provide our customers with the best tech how-tos and solutions. We understand that sometimes, a purchase may not meet your expectations. Below are the details of our refund policy to ensure a smooth and transparent process for our valued customers.
Eligibility for Refunds
To qualify for a refund, please ensure that:
- Your request is made within 30 days of the purchase date.
- The product or service must be unused and in the same condition that you received it.
- All original packaging and documentation must be included.
How to Request a Refund
If you believe you are eligible for a refund, please follow these steps:
1. Contact our customer service team at [email protected] with your order details.
2. Clearly state the reason for your refund request.
3. We will respond within 2 business days to assist you further.
Refund Process
Once your refund request is approved, we will initiate a refund to your original payment method. You can expect to receive the credit within 5-10 business days, depending on your bank or card issuer.
Exceptions
Please note that certain items are non-refundable, including:
- Gift cards
- Downloadable software or digital products
If you have any questions regarding our refund policy, feel free to reach out to us anytime at [email protected].
Thank you for choosing GuideCrafted for your tech solutions!